Privacy and Quality Policy
Our Website
Privacy Notice
Helicopter Management Solutions Ltd is committed to protecting your personal information and respecting data protection laws around the world. This privacy policy explains how we do this, and it applies to your use of our websites, products, and services.
How we use your personal information
We use personal information in order to promote and provide our products and services, to ensure the security of our websites, and to run our business. We have set out below more information on the categories of personal information that we collect, the specific ways in which that personal information is processed by us, the legal bases which permit us to do this, and the types of partners with whom we share your personal information.
In some cases where we ask for your personal information, we do so in order for us to fulfil your request (e.g. needing your email address to send you a newsletter to which you have signed up). If you do not provide that personal information, we will not be able to process your request or order.
What personal information do we collect?
We collect and process different personal information according to the context in which you interact with us. This information includes:
Type of interaction
Personal information collected
People who use our website, our products and services, and our app(s)
Name, address, email address, date of birth, telephone number, and any medical information that you provide to us, your payment details, records of participation in our promotional campaigns, your marketing preferences, including any consents you may have given us
Your login details
Records of your use of our website and app, including pages accessed, time and duration of usage
Information related to the browser or device you use to access our website and app, including IP address and related identifiers
Any information you provide to us through contact forms or live chats
Individuals on our marketing database who aren’t our customers
Name, email address, telephone number, records of participation in our promotional campaigns, your marketing preferences, including any consents you may have given us
Our suppliers
Name, work address and telephone number, email address, payment details
We collect this information when you provide it to us directly, or from your interaction with our services.
How do we use your information?
We use your information as follows:
- To fulfil a contract with you or take steps at your request before this:
· Fulfilling your orders
· Providing information and technical support if you ask for this
· Contacting you with information about changes to our services
· Providing you with access to our app(s).
- As required by us to conduct our business and pursue our legitimate interests, in particular:
· Giving our customers access to our products or services
· Providing dynamic content within our products or services, depending on how you use that product or service
· Letting you know about our products and services by post, email, and phone in accordance with your marketing preferences and law relating to direct marketing
· Analyzing how you use our products and services so we can improve our levels of service and develop future products and services, including through the use of surveys
· Ensuring the security of our websites and information technology systems and protecting our rights.
- Where you have provided your consent:
· Where we need your consent to process your medical and other sensitive personal information
· If we need your consent in order to send marketing for our products and services to you
- For purposes which are required by law:
· Sharing your personal information in order to comply with legal obligations to which we are subject.
How will we share your information?
We share your personal details:
· With people within our organization who are involved in carrying out the processing described above
· With Civil Aviation and other relevant authorities within the scope of our app
· With third party service providers who process your information on our behalf for the purposes above – such as IT hosting providers, payment service providers, and other professionals retained by us.
We will also share your personal information:
· If we think this is necessary to in order to protect the rights, property, or safety of our business, our employees, our partners, or our customers. This includes sharing information for the purposes of fraud protection and credit risk reduction
· With government authorities and/or law enforcement officials if required by law.
Giving and withdrawing your consent, and updating your personal information
Where your consent is required for us to process your personal information, we will ask for your consent at the point at which you provide your data. You have the right to withdraw that consent at any time. Please note that we may not be able to provide our services if you withdraw consent for us to use your medical data. You can also update your personal information at any time. If you wish to do either, contact us at support@helicoptermanagementsolutions.co.uk.
Storing your personal information
Your personal information may be stored and processed outside of the country where it is collected, including outside of the European Economic Area. When transferring information to others, within the EEA or otherwise, we ensure that appropriate and suitable safeguards and technical measures are in place to protect your personal data.
We will only keep records of your personal information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your personal data for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.
Your rights
You have the right to request access to and rectification or erasure of personal information, the right to restrict processing of your personal information, and the right to object to processing of your personal information. You have the right to object to your personal information being processed on the grounds of our legitimate interests. You have the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing. You can contact us by email at support@helicoptermanagementsolutions.co.uk in relation to any of the rights described in this paragraph, or if you have any questions regarding this privacy notice.
You have the right to lodge a complaint regarding our processing of your personal information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred. In the United Kingdom, that is the Information Commissioner’s Office (www.ico.org.uk).
Our App
App terms of use
These terms of use (referred to as the “Terms”) apply to your use of our app and all associated products and services made available to you (referred to as the “App”). Please read these Terms carefully.
If you have any questions about these Terms or any aspect of the App, please contact us by email at support@helicoptermanagementsolutions.co.uk.
We are Helicopter Management Solutions Limited of 46 Glen Road, Crumlin, Northern Ireland, BT29 4LX. Our App provides you with an easy way to log and view appropriate flight data and associated operational information, in conjunction with our new Aviation Safety Management System and to make that available to Civil Aviation Authorities on request for the purpose of auditing the operation.
Working together
We will provide you with the App to the best of our ability and in accordance with all applicable laws and regulations.
You warrant that all information you provide to us is accurate, up-to-date, and complete to the best of your knowledge. This includes any detailed or technical information you provide to us about your vehicle, your flight plans, and your medical condition.
You consent for the purposes of applicable data protection legislation to us storing and using your medical and other sensitive personal information in accordance with our Privacy Policy [link]. You must notify us immediately if any information you have provided to us changes. You confirm that you have all necessary permissions and consents to share anybody else’s personal information with us, via the App or otherwise.
We do not assume any liability for issues arising as a result of incorrect, out-of-date, or incomplete information provided by you.
Your account
You must keep your access details for the App secure and confidential. You are responsible for any use of your account by anyone else.
We may suspend access to or close your account at any time and for any reason, including for non-payment, for breach of these Terms, for knowingly providing us with false or misleading information, or for abuse of the App in any way.
We will not be liable for any costs, damages or losses arising from any use by you of the App in breach of applicable laws and these Terms.
If you stop using the App for an extended period of time, or if we suspend access to or close your account with us for any reason, or if you notify us that you wish us to, we will delete any data, content or materials that you have provided to us in the course of using the App. This may exclude any back-ups of data on our servers retained solely for archive purposes which are not accessible in normal operations.
Liability
Nothing in these Terms shall operate to exclude or limit our liability (if any) for:
· death or personal injury caused by our negligence;
· fraud;
· fraudulent misrepresentation; or
· any matter which it would be illegal for us to exclude or attempt to exclude our liability.
The App is provided on an "as is" and "as available" basis. We make no representation or warranty, express or implied, regarding the App, or any information or advice given to you. To the maximum extent permitted by law, we disclaim all such representations or warranties.
We do our best to ensure that the information and recommendations provided to you are accurate and up-to-date but cannot guarantee that this will always be the case.
We are only liable to you for losses which you suffer as a direct result of our breach of these Terms and which are reasonably foreseeable. Unless otherwise required by applicable law, our liability to you for any claim arising from the subject matter of these Terms and the use of the App shall be limited to the amounts paid to us by you in the 12 months preceding the date of any claim.
You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of the App, our website or any breach by you of any provision of these Terms.
Intellectual property and sharing of content
You acknowledge that you are granted a limited licence to use the App subject to these Terms.
You hereby grant us an unlimited licence to use any content or materials that you provide to us in connection with our provision of the App, and for our internal business use.
You acknowledge that we may share any content or materials that you upload using the App or otherwise make available to us with civil aviation authorities and other relevant authorities for the purposes for which the App is created and advertised.
Payments
Your access to the App is subject to continued payment of any charges that we may notify to you.
All prices we state include all taxes payable in the United Kingdom. We take all reasonable care to ensure that the prices advertised are correct.
If you fail to make any payment required by us for use of the App, we reserve the right to suspend your access to the App, and to delete any of your content or materials hosted by us.
Acceptable use
You must not:
a) use the App in any way or take any action that causes, or may cause, damage to any of our technical systems;
b) use the App in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
c) use the App to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to the App or any of our websites, products, or services without our express written consent;
Other terms
We may make changes to these Terms from time to time.
You may not assign any of your rights or obligations under these Terms to any third party. You understand that we may assign or license our rights and obligations under these Terms to any third party at our sole discretion.
No delay in enforcing any right arising under these Terms shall be construed as a waiver of such right.
These Terms and any disputes arising under them shall be governed by Northern Irish law, and subject to the exclusive jurisdiction of the courts of Northern Ireland.
Our Dashboard
Terms of Use for HMS data platform
Helicopter Management Solutions Limited of 46 Glen Road, Crumlin, Northern Ireland, BT29 4LX (“HMS”) provides a web-based platform for access to aviation industry information provided by pilots and associated parties (the “Platform”). By using the Platform, you are accepting these terms of use, and you (referred to in this Agreement as the “Client”) agree to be bound by them in relation to all use of the Platform.
1. Definitions
The following definitions apply in this Agreement:
Business Day means a day (other than a Saturday, Sunday or public holiday) on which banks are open for business in Northern Ireland.
Confidential Information means all information (whether or not it is described as confidential) in any form or medium concerning any past, present or future business, operations or affairs of either party, including, without limitation Client data, all technical or non-technical data, formulae, patterns, programs, devices, methods, techniques, plans, drawings, models and processes, source and object code, software and computer records;all business and marketing plans and projections, details of agreements and arrangements with third parties; all financial information, pricing schedules and structures, product margins, remuneration details and investment outlays; all information concerning any employee, Client, contractor, supplier or agent of the relevant party; the party's policies and procedures, and includes all data made available to the Client and its Users through the receipt and use of the Platform but excludes information that the other party can establish is known by or is in the other party's possession or control other than through a breach of this document and is not subject to any obligation of confidence; or is in the public domain other than by a breach of this document or any obligations of confidence.; or is independently developed by or on behalf of the receiving party without reference to or use of the disclosing party's Confidential Information.
Data Protection Legislation means Regulation (EU) 2016/679 of the European Parliament and of the Council, (the General Data Protection Regulation); any other existing or future law, directive or regulation (anywhere in the world) relating to the Processing of Personal Data or privacy, to which HMS is subject.
Data Controller, Data Processor, Data Subject, Processing and Personal Data have the meanings given to those expressions or any equivalent or corresponding expressions in the Data Protection Legislation.
Force Majeure means an event or cause beyond the reasonable control of the party claiming force majeure. It includes each of the following, to the extent it is beyond the reasonable control of that party: act of God, lightning, storm, flood, fire, earthquake or explosion cyclone, tidal wave, landslide, adverse weather conditions;act of public enemy, war (declared or undeclared), terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic or pandemic; the effect of any change in applicable laws, orders, rules or regulations of any government or other competent authority; and embargo, inability to obtain necessary materials, equipment or facilities, or power or water shortage.
Intellectual Property means all copyright, patents, inventions, trade secrets, know-how, product formulations, designs, circuit layouts, databases, registered or unregistered trade marks, brand names, business names, domain names and other forms of intellectual property;
Intellectual Property Rights means, for the duration of the rights in any part of the world, industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property, applications for the registration of any Intellectual Property and any improvements, enhancements or modifications to any Intellectual Property registrations.
User means any individual authorised by the Client to use the Platform.
2. The Platform
2.1. HMS shall make the Platform available to the Client in accordance with the terms of this Agreement and any associated invoice, for the period of time specified on any invoice, provided that the Client has met all of its payment and other obligations set out in this Agreement.
2.2. HMS reserves the right to upgrade, maintain, backup, amend, add or remove features, redesign, improve or otherwise alter the Platform at its sole discretion. HMS shall not amend the Platform in a manner that would fundamentally decrease the utility of the Platform to the Client, other than in accordance with the terms of this Agreement.
3. Payment of fees
3.1. The Client shall pay the fees notified to it by HMS for use of the Platform. No refunds are payable for any fee under any circumstances.
3.2. All invoices for the use of the Platform must be paid within 30 days of receipt. If full payment is not received by such date, HMS may suspend provision of or withhold access to the Platform for the Client and its Users until such payment is received. HMS reserves the right to charge interest for any late payments at 4% above the prevailing Bank of England base rate.
3.3. All prices are exclusive of applicable local, state, federal and international sales, value added, withholding and other taxes and duties of any kind unless otherwise stated.
3.4. The Client shall pay all invoices for the use of in full, and shall have no right of set off for any liability it may claim to be owed to it by HMS at any time.
4. Use of the Platform
4.1. Subject to compliance with the terms and conditions of this Agreement, the Client and its Users are granted a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Solutiosn for the duration of this Agreement for internal business purposes only.
4.2. Unless otherwise agreed in writing with HMS, the Client shall only permit access to the Solution to individuals within its organisation. Account access details must not be shared with anyone outside of the Client’s organisation unless otherwise agreed in writing with HMS.
4.3. The Client is solely responsible for the security of usernames and passwords issued to it.
4.4. HMS may revoke or suspend access to the Platform at any time if the Client or any User is in breach of this Agreement and has failed to comply with HMS’s reasonable request to remedy such breach within a reasonable time period.
4.5. The Client shall ensure that each of its Users is aware of and complies with the terms of this Agreement, and the Client shall remain liable to HMS for any breach of this Agreement by its Users, and any losses or damages that HMS may suffer as a result of any such breach.
4.6. The Client agrees that it shall only use the Platform for legal purposes and shall not use it to engage in any conduct that is unlawful, immoral, threatening, abusive or in a way that is deemed unreasonable by HMS in its sole discretion.
4.7. The Client shall have no permission to re-sell or otherwise make available the Platform (or the data available within it) to any third party.
5. Compliance with data privacy laws
5.1. To the extent applicable, HMS and the Client will comply with all requirements of the Data Protection Legislation.
5.2. The Client acknowlegdes that HMS shall act as an independent Data Controller in relation to the provision of the Platform, and that HMS shall not be deemed to be a Data Processor of any Personal Data provided to it by the Client or any User.
5.3. HMS shall be entitled to make any reasonable amendment to this section 5 necessary for compliance with the Data Protection Legislation and the requirements and recommendations of any appropriate data protection supervisory authority or regulator.
6. Intellectual Property
6.1. The Client shall not use the Platform for any purpose other than those specified in this Agreement without the prior written consent of HMS.
6.2. The Client acknowlegdes that the Platform incorporates data including operational flight/ground data and related aviation industry information which has been provided to HMS by third parties, and the Client agrees that such is protected by Intellectual Property Rights that it shall not infringe or attempt to circumvent. In particular, the Client acknowledges that all operational flight/ground data provided by HMS’s users remains the property of those users, and the Client shall have no right to use that data otherwise than for the purposes of auditing that data.
6.3. The Client agrees and accepts that the Platform is the Intellectual Property of HMS and its licensors and the Client warrants that it and its Users will not:
6.3.1. copy or adapt or otherwise use the Platform for their own commercial purposes other than as permitted in this Agreement; and
6.3.2. directly or indirectly copy, recreate, decompile, reverse engineer or otherwise obtain, modify or use any source or object code, architecture, algorithms contained in the Platform or any documentation associated with it.
6.4. The Platform and all content and data wihtin them remain the Intellectual Property of HMS and its licensors, including (without limitation) any source code, ideas, enhancements, feature requests, suggestions or other information provided by the Client or any other party.
6.5. HMS hereby indemnifies the Client in relation to any claims, losses, damages and costs that the Client may suffer as a result of any claim that the Client’s use of the Platform in accordance with this Agreement and any instructions provided by HMS to the Client infringes the Intellectual Property Rights of any third party. This indemnity shall not apply to any use of the Platform by the Client or any User otherwise than in accordance with HMS’s reasonable instructions.
7. Confidentiality
7.1. Each party acknowledges and agrees that:
7.1.1. the Confidential Information is secret, confidential and valuable to the disclosing party (Discloser);
7.1.2. it owes an obligation of confidence to the Discloser concerning the Confidential Information;
7.1.3. it must not disclose the Confidential Information to a third party except as permitted in this Agreement;
7.1.4. all Intellectual Property rights remain vested in the Discloser but disclosure of Confidential Information does not in any way transfer or assign any rights or interests in the Intellectual Property to the receiving party; and
7.1.5. any breach or threatened breach by the receiving party of an obligation under this Agreement may cause the Discloser immediate and irreparable harm for which damages alone may not be an adequate remedy. Consequently the Discloser has the right, in addition to other remedies available at law or in equity, to seek injunctive relief against the receiving party (and its agents, assigns, employees, officers and directors, personally) or to compel specific performance of this clause.
7.2. A party must notify the Discloser in writing, giving full details known to it immediately, when it becomes aware of:
7.2.1. any actual, suspected, likely or threatened breach by it of any obligations it has in relation to the Confidential Information.
7.2.2. any actual, suspected, likely or threatened breach by any person of any obligation in relation to the Confidential Information; or
7.2.3. any actual, suspected, likely or threatened theft, loss, damage, or unauthorized access, use or disclosure of or to any Confidential Information.
7.3. The receiving party must promptly take all steps that the Discloser may reasonably require and must co-operate with any investigation, litigation or other action of the Discloser or of a related body corporate if there is:
7.3.1. any actual, suspected, likely or threatened breach of a term of this Agreement; or
7.3.2. any theft, loss, damage or unauthorized access, use or disclosure of or to any Confidential Information that is or was in its possession or control.
8. Warranties
8.1. HMS shall use commercially reasonable efforts to make the Platform available to the Client in accordance with any timescale notified to them, but makes no warranty as to the availability or time of delivery in relation to the Platform.
8.2. HMS warrants that it will use industry standard measures to maintain the security of the Platform, and that it will fix defects in the software in a prompt manner.
8.3. Except as otherwise provided in this Agreement, the Client acknowledges and agrees that the Platform (including all content, data, function, and services within them) is based on third party data sources and is provided "as is," without additional warranty of any kind, either express or implied, including any additional warranty for information, data, data processing services or uninterrupted access, any warranties concerning the availability, accuracy, completeness, usefulness, or content of information, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. In particular, HMS shall not be liable in any way for the accuracy or completeness of the content of any flight data or other aviation industry data that are made available to the Client through the Platform, and in particular any such data provided by third parties.
8.4. HMS does not warrant that the Platform (or the function, content or services made available within it) will be timely, secure, uninterrupted or error free. HMS makes no warranty that the Platform will meet the Client’s expectations or requirements. No advice, results or information, or data whether oral or written, obtained through the Platform shall create any warranty not expressly made herein. If a Client is dissatisfied with the Platform, the sole remedy is to discontinue using it.
8.5. The Client acknowledges that the Platform may be hosted on third party infrastructure, and HMS shall not be liable to Client for any costs, losses, damages, downtime, or other liability arising from the use of or reliance upon such third party infrastructure.
8.6. Each party acknowledges that it has not relied on any representation, warranty or statement made by any other party, other than as set out in this Agreement.
9. Liability & Indemnity
9.1. The Client agrees that it uses the Platform at its own risk.
9.2. The Client acknowledges that HMS is not responsible for the conduct or activities of any User and that HMS is not liable for such under any circumstances.
9.3. The Client agrees to indemnify HMS for any loss, damage, cost or expense that HMS may suffer or incur as a result of or in connection with the use by the Client or its Users of the Platform, including any breach by the Client or any of its Users of this Agreement.
9.4. Except as required by law, HMS’s maximum liability to the Client or any User in relation to this Agreement shall not exceed the fees paid under this Agreement in the twelve months preceding the date of the liability arising.
9.5. In no circumstances will HMS be liable for any incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity, loss of anticipated savings or any other similar or analogous loss resulting from the Client or any User's access to, or use of, or inability to use the Platform, whether based on warranty, contract, tort, negligence, in equity or any other legal theory, and whether or not HMS knew or should have known of the possibility of such damage, to business interruption of any type, whether in tort, contract or otherwise.
10. Termination
10.1. HMS may terminate this Agreement on no less than 30 days' written notice to the Client. HMS shall only provide a pro-rata refund to a Client if HMS terminates this Agreement without cause; or the Agreement is terminated as the result of a breach by HMS.
10.2. Where a party is in material breach of this Agreement, and has failed to remedy such breach within 28 days of notification by the other party, the other party may terminate this Agreement by giving written notice of termination, which shall become effective 5 Business Days after the date of the notice.
10.3. Either party may terminate this Agreement immediately by notice, if either party:
10.3.1. stops or suspends or threatens to stop or suspend payment of all or a class of its debts;
10.3.2. is insolvent under company law;
10.3.3. has an administrator appointed in respect of it;
10.3.4. has an order made or a resolution passed for its winding up or dissolution or it enters into an arrangement, compromise or composition with or assignment for the benefit of its creditors or a class of them;
10.3.5. has any security enforced over, or a distress, execution or other similar process levied or served against, the whole or a substantial part of its assets or undertaking; or
10.3.6. is subject to any event which, under the law of any relevant jurisdiction, has an analogous or equivalent effect to any of the events listed above.
10.4. Expiry or termination of this Agreement is without prejudice to and does not affect the accrued rights or remedies of any of the parties arising in any way out of this Agreement up to the date of expiry or termination.
10.5. Rights and obligations under this Agreement shall survive termination of this Agreement where reasonably required to give commercial effect to such rights and obligations.
10.6. If you stop using the Platform for an extended period of time, or if we suspend access to or close your account with us for any reason, or if you notify us that you wish us to, we will delete any data, content or materials that you have provided to us in the course of using the Platform. This may exclude any back-ups of data on our servers retained solely for archive purposes which are not accessible in normal operations.
11. Force Majeure
11.1. If a party is prevented in whole or in part from carrying out its obligations under this Agreement as a result of Force Majeure, it will promptly notify the other party accordingly. The notice must:
11.1.1. specify the obligations and the extent to which it cannot perform those obligations;
11.1.2. fully describe the event of Force Majeure;
11.1.3. estimate the time during which the Force Majeure will continue; and
11.1.4. specify the measures proposed to be adopted to remedy or abate the Force Majeure.
11.2. Following a notice of Force Majeure in accordance with section 11.1 and while the Force Majeure continues, the obligations which cannot be performed because of the Force Majeure will be suspended, other than obligations to pay money that is due and payable.
11.3. The party that is prevented from carrying out its obligations under this Agreement as a result of Force Majeure must remedy the Force Majeure to the extent reasonably practicable and resume performance of its obligations as soon as reasonably possible.
11.4. The party that is prevented from carrying out its obligations under this Agreement as a result of Force Majeure must take all action reasonably practicable to mitigate any loss suffered by the other party as a result of the party's failure to carry out its obligations under this Agreement.
11.5. The term of this Agreement will not be extended by the period of Force Majeure.
12. Governing Law & Jurisdiction
12.1. This Agreement shall be governed by and construed and enforced in accordance with the laws of Northern Ireland.
12.2. Each Party expressly agrees that exclusive jurisdiction for resolving any claim or dispute between the Client and HMS relating in any way to use of the Platform shall be with the courts of Northern Ireland.
13. Other provisions
13.1. The Client may not assign or otherwise sublicense or transfer any of its rights and obligations under this Agreement.
13.2. Each party acknowledges that it has not relied on any representation, warranty or statement made by any other party, other than as set out in this Agreement.
13.3. The relationship of the parties to this Agreement does not form a joint venture or partnership.
13.4. The Client agrees that HMS may reference the Client’s use of the Platform in its promotional materials.
13.5. No clause of this Agreement will be deemed waived and no breach excused unless such waiver or consent is provided in writing.
13.6. Any clause of this Agreement, which is invalid or unenforceable is ineffective to the extent of the invalidity or unenforceability without affecting the remaining clauses of this Agreement.
HELICOPTER MANAGEMENT SOLUTIONS LTD. QUALITY POLICY
HMS Limited aims to ensure that our products / services meet the needs of our customers at all times in accordance with customer, statutory and regulatory requirements, as well as our policies and procedures.
Top management are responsible for the implementation of our Quality Management System and for achieving and maintaining ISO 9001:2015 certification. The scope of our Quality Management System covers all activities stated within our Scope Document and we are committed to:
1. Develop and improve our Quality Management System
2. Continually improve the effectiveness of the Quality Management System
3. The enhancement of :
a. Quality, specification, and integrity
b. Customer satisfaction
c. Supplier performance
d. Risk minimisation
e. Work ethics and best practices
HMS Limited has a continuing commitment to:
1. Reviewing the internal and external issues affecting our Quality Management System and the needs and expectations of interested parties
2. Ensuring that our customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
3. Communicating throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements.
4. Establishing this Quality Policy and our ongoing Quality Objectives
5. Ensuring that Management Reviews not only set but review the quality objectives, and report on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
6. Ensuring the availability of resources
We shall endeavour to comply with all relevant statutory and regulatory requirements, and constantly monitors our quality performance against objectives and implementing improvements when appropriate.
All personnel understand the requirements of this Quality Policy and abide with the requirements of the Quality Management System as defined in this Quality Procedures Manual. This Quality Policy is regularly reviewed in order to ensure its continuing suitability.
Copies are made available to all members of staff and relevant interested parties along with copies of the minutes of Management Reviews, or extracts thereof, in accordance with their role and responsibilities as a means of communicating the effectiveness of our Quality Management System.
Name: T R BLOOMFIELD Date: 03/09/20